Privacy Policy

Information We Collect

When you interact with our platform, we collect various types of information to provide you with the best possible learning experience. This includes information you provide directly to us and information we collect automatically through your use of our services.

How We Use Your Information

Your information serves several important purposes that directly benefit your learning experience. We use this data to personalize your educational journey, improve our platform, and maintain the security of our services.

Data Sharing and Third Parties

We believe in being transparent about when and why we share your information. We never sell your personal data to third parties, and we only share information when it's necessary to provide our services or when required by law.

We work with trusted service providers who help us operate our platform, including payment processors, email service providers, and cloud hosting services. These partners are contractually required to protect your information and can only use it for the specific services they provide to us.

In certain legal situations, we may need to disclose your information to comply with court orders, legal processes, or to protect the rights and safety of our users and the public. We will always notify you of such requests unless legally prohibited from doing so.

Your Rights and Choices

You have significant control over your personal information and how we use it. We respect your privacy rights and make it easy for you to manage your data preferences.

Data Security and Protection

Protecting your information is one of our highest priorities. We implement multiple layers of security measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

All data transmission between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your payment information is processed through PCI-compliant payment processors and is never stored on our servers. We regularly conduct security audits and penetration testing to identify and address potential vulnerabilities.

Our servers are housed in secure data centers with physical access controls, environmental monitoring, and backup power systems. We maintain detailed access logs and restrict data access to only those employees who need it to perform their job functions.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data are kept for different periods based on legal requirements and business needs.

Account information and learning progress are maintained for as long as your account remains active. After account deletion, most personal data is removed within 30 days, though some information may be retained longer for legal compliance or legitimate business purposes, such as preventing fraud or resolving disputes.

Technical logs and analytics data are typically retained for 12-24 months, while financial records related to purchases may be kept for up to seven years to comply with tax and accounting regulations.

International Data Transfers

As we serve learners globally, your information may be transferred to and processed in countries other than your own. We ensure that all international transfers comply with applicable data protection laws and provide adequate protection for your personal information.

When transferring data outside the UK, we use standard contractual clauses approved by regulatory authorities and work only with service providers who demonstrate appropriate data protection safeguards. We regularly review our international transfer practices to ensure continued compliance with evolving privacy regulations.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze how our services are used. These small data files help us provide personalized content and improve our platform's functionality.

Essential cookies are necessary for basic platform functionality and cannot be disabled. Analytics cookies help us understand user behavior and improve our services, while preference cookies remember your settings and customization choices. You can control non-essential cookies through your browser settings, though this may affect some platform features.

Children's Privacy

Our platform is designed for adult learners and we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently collected such information, we will promptly delete it from our systems.

Parents or guardians who believe their child has provided personal information to us should contact us immediately so we can take appropriate action to remove the information and prevent further collection.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email or prominent notices on our platform at least 30 days before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates your acceptance of the revised terms.